Paclease, Edmonton Kenworth Ltds. Full Service Leasing Division is looking for a Service Advisor for our award winning East location, who is responsible for opening and closing work orders, scheduling work and greeting and interacting with customers in person, over the phone and over effective e-mail communication. The position must possess basic truck knowledge and a sound understanding of service contract coverage and an ability to develop estimates.
Discuss repair requirements, open repair orders and ensure all paperwork is completed promptly and correctly
Responsible for adhering to well established operating procedures
Discuss repair requirements and answer inquiries from our customers
Collaborate with multiple internal and external stakeholders towards providing first class service
The ideal candidate will possess a minimum of
- A High school diploma
- Excellent computer skills
- A minimum of 1 (one) year of experience as a Service Writer / Parts Person
- High degree of tact and diplomacy
- Outstanding communication and interpersonal skills
This is a permanent Full Time position.